• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

We primarily ship via UPS ground services. If you need to get your package a little faster we also offer UPS Next Day Air and Second Day Air at an extra charge. Our checkout process will calculate the exact cost of 2nd day or next day shipping within the United States. We only ship within the Contiguous US any orders outside the Contiguous US will not be processed.

Privacy & Security

We take all appropriate security measures to help safeguard personal information from unauthorized access, alteration, or disclosure. We do NOT store any credit card information.

Returns & Replacements

We want you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 30 days of the date of purchase. Please take a few minutes to read the following guidelines and instructions to make sure this is processed correctly.

You Must Contact Us to Make Arrangements for Return

• Email orders@performancetread.com - The name the merchandise was purchased under must be written on the pkg/label.
• Tires must not be driven on (used).
• Wheels must not have been driven on or mounted on the vehicle (used).
• Merchandise must be properly packaged. Packing material is available upon request.
• Please do not ship via the U.S. Postal Service.
• For your protection, it is recommended that the merchandise be insured during shipping.
• Please make sure the return address is clearly written on the package and the label.

Credit amount will be calculated as follows:

Credit less all freight charges incurred. Special order items are not returnable (including shaved tires).

Manufacturer's Warranties

Items covered by a manufacturer's warranty are sold with the manufacturer warranty extended to the purchaser. Performance Tread will be glad to help in obtaining fulfillment of a manufacturer's warranty. Other than applicable manufacturers' warranties, there are no warranties, express or implied.

Ordering

As soon as you receive your shipment, be sure to check it for accuracy. If there are any issues, please contact us and explain the problem to one of our customer service specialists.

Only Received One (1) Of My Packages, When Can I Expect the Others?
Normally, you can expect them to arrive the next day. At times, shipping companies run out of room on a delivery truck, forcing part of an order to go on the next day's truck. This is fairly common and nothing to worry about. However, if your package is not delivered within two days after the first delivery, please contact us. We will have our customer service department contact the freight company to inquire about the delay and we will contact you with all the information we receive.

I Placed An Order, But I Didn't Receive It. What Do I Do Now?
Please contact us and we will be happy to track it for you.

What Happens If My Order Arrives Damaged?
You must contact us immediately and explain the problem to one of our customer service specialists. They will make every effort to resolve any trouble you may have. Do not put any damaged product on your vehicle for any reason. Putting damaged product on your vehicle is not only unsafe, it also voids any responsibility the freight company may have for the damage. A freight company can easily say the damage happened while the product was on the vehicle; disproving that claim is nearly impossible.

What If I Received The Wrong Product In My Shipment?
You must contact us immediately. This seldom happens, but due to the nature of this problem, it is necessary to contact us and explain the situation to one of our customer service specialists. They will make every effort to resolve any trouble you may have. They will send the freight company back to pick up the merchandise (this is not same-day). You must package the product properly to avoid damage during return shipment to us. If you cannot utilize the packing material used during the original shipment, call us. Any and all product must be returned to us undamaged. We cannot give credit on product damaged due to negligence in packaging.

I Didn't Receive an Order Confirmation. What should I do?
Please contact us. If you have not received your order confirmation within three days of your order, please let us know by e-mail at orders@performancetread.com. We will make every effort to respond within one business day regarding the status of your order.

Payment, Pricing & Promotions

We accept Visa, Mastercard, American Express, and Discover Network cards and Paypal. We strive to provide only the most up-to-date pricing and availability. However, sometimes there are instances beyond our control that can distort these numbers. In the event that a pricing error occurs, we reserve the right to suspend sales of these products until the correct information is established. We appreciate your understanding and would like to thank you for your patience as these errors are resolved.

Inventory & Backorders

• Although we strive accuratley reflect our stock inventory on the website sometimes items that appear to be in stock may be out of stock. In such instances the customer will be notified via email.
• Items ordered that are out of stock will be automatically backordered. The customer will be notified of the backorder via email.
• The credit card used will not be charged until the backordered item is ready to ship.
• Backordered items will automatically be shipped when the item is in stock once again.

Viewing Orders

If you have an account with us you can view your order status and order history by going to the "My Account" link on the upper right of the website. You must be logged in to change your account information.

Updating Account Information

If you have an account with us you can update your account information by going to the "My Account" link on the upper right of the website. You must be logged in to change your account information.